Grievance Officer & your data rights
Questions or complaints about your personal data? Here is who to contact and what to expect.
Our Grievance Officer details are being finalised. Until they appear below, write to us through the contact on the Privacy Policy page and we will still respond within the times shown here.
Grievance Officer
- —Name: To be published shortly
- —Designation: Grievance Officer / Data Protection contact
- —Email: To be published shortly
- —Address: To be published shortly
- —Entity: ANUNEX Technologies (Xi-One AI), Uttar Pradesh, India
What you can do yourself, right now
- —Download a copy of your data, or permanently delete your account and data: Settings → Privacy & data.
- —Withdraw consent for product-update emails: Settings → Privacy & data.
- —Correct your profile details: Settings → My profile.
- —Delete individual chats from the chat sidebar.
Your rights under the DPDP Act, 2023
- —Access: know what personal data we process and get a copy.
- —Correction and erasure: have inaccurate data corrected and have your data erased.
- —Withdraw consent: as easily as you gave it.
- —Grievance redressal: complain to us first.
- —Nominate: name another person to exercise these rights if you die or cannot act.
How we respond
- —We acknowledge your request within 2 working days.
- —We resolve it within 30 days.
- —Deleted accounts are erased from our systems immediately; backups age out within 30 days.
If we do not resolve your grievance, you may complain to the Data Protection Board of India once it is operational.